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Backend Unavailable

The resource is not in the state required by the requested operation.

3 min Updated 2026-10-17Docs version 1.0
Sources: product-docs-troubleshooting://price-compare/sha256:1614f84876b9c80929b3c12937ce23ae1b1fa58efea7164f0995c23f9fda1461
In this guide
  1. 1The resource is not in the state required by the requested operation.
In this guide
  1. 1The resource is not in the state required by the requested operation.

Backend Unavailable

backend_unavailablestate
Retry: Not before correction

What happened

The resource is not in the state required by the requested operation.

Possible causes

  • Asynchronous work is still in progress.conditional
  • The job or export reached a terminal failed state.conditional

Check in this order

  1. Verify the response evidenceread-only

    Read the owned resource status and failure evidence before taking another action.

    error.code · HTTP status · request_id · X-Trace-Id

Safe recovery

Correct the cause before retryingmutation

Poll only until the declared terminal state. Recreate or retry work only when the failure classification permits it.

Retry: Not before correction

Success evidence

  • A new response satisfies the documented success contract.

Stop condition

Do not retry until the diagnostic check identifies a corrected input or configuration.

Affected API operations

GET/connected-cataloglistConnectedProducts401, 429, 502, 503 · Open API referenceGET/connected-catalog/{productId}getConnectedProduct401, 429, 502, 503 · Open API referenceGET/connected-catalog/{productId}/historygetConnectedProductHistory401, 422, 429, 502, 503 · Open API reference

Access and surfaces

scope:catalog:read

Verification evidence

Contractverifiedcontract-derivedSynthetic recoverynot-applicablecontract-derivedRead-only staging canarynot-applicablecontract-derivedProduction observationno-evidencecontract-derived
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