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Server Error

The service or an owned upstream dependency could not complete the request.

3 min Updated 2026-10-17Docs version 1.0
Sources: product-docs-troubleshooting://price-compare/sha256:1614f84876b9c80929b3c12937ce23ae1b1fa58efea7164f0995c23f9fda1461
In this guide
  1. 1The service or an owned upstream dependency could not complete the request.
In this guide
  1. 1The service or an owned upstream dependency could not complete the request.

Server Error

server_errorupstream
Retry: Allowed within policy

What happened

The service or an owned upstream dependency could not complete the request.

Possible causes

  • A transient service failure occurred.conditional
  • A dependency was unavailable during the request.conditional

Check in this order

  1. Verify the response evidenceread-only

    Keep the request and trace references, check service health, and confirm whether the operation produced a resource before retrying.

    error.code · HTTP status · request_id · X-Trace-Id · Retry-After

Safe recovery

Retry within the declared budgetreversible

Retry only within the declared retry budget. For mutations, resolve the original outcome before creating replacement work.

Retry: 4 attempts · 600000 ms

Success evidence

  • A new response satisfies the documented success contract.

Stop condition

Stop when the retry budget is exhausted or the failure becomes permanent.

Affected API operations

GET/searchsearchProducts500 · Open API referenceGET/comparecompareProducts500 · Open API referenceGET/products/{canonical_product_id}getProductComparison500 · Open API referenceGET/products/{canonical_product_id}/historygetProductPriceHistory500 · Open API referenceGET/watchlistslistPriceWatches500 · Open API referencePOST/watchlistscreatePriceWatch500 · Open API referencePATCH/watchlists/{watch_id}updatePriceWatch500 · Open API referenceDELETE/watchlists/{watch_id}deletePriceWatch500 · Open API reference

Access and surfaces

scope:catalog:readscope:compare:readscope:watchlists:writepermission:portal:read/dashboard/realtime

Verification evidence

Contractverifiedcontract-derivedSynthetic recoverydeclaredcontract-derivedRead-only staging canarydeclaredcontract-derivedProduction observationno-evidencecontract-derived
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